What our Customers say...

Water Damage Testimonials

I will hire SERVPRO again in a heartbeat if I have water damage to my home! Our running dishwasher had a leak in the middle of the night, resulting in water damage to approximately a fourth of our home and garage. SERVPRO was contacted and responded quickly. A SERVPRO crew arrived, led by project manager Melanie Hines. The crew removed baseboards, kick plates, and trim; then deployed fans and dehumidifiers to dry the affected areas. Melanie or a crew member returned each day to check the moisture levels in the walls until damaged areas were completely dry and ready for restoration.

Not only did SERVPRO thoroughly dry the affected areas in short order, but by scheduling a visit when our insurance adjuster was completing her assessment of damage, Melanie made certain that the adjuster's inventory of damages was complete and accurate.

SERVPRO absolutely did a great job!

Joe was very polite. They were thorough in evaluating the extent of damage, they explained what was found and the whole restoration process to me. The whole staff was very patient when addressing my questions and concerns. They responded to my calls/texts promptly. David brought in and set up the equipment. Very polite. Explained what he was doing. This SERVPRO team is highly recommended! 

The SERVPRO of Denton team was quick to respond, within hours of my water damage. Calvin assessed the damage and had a crew on site the same day to begin removing the water and placing equipment to dry everything out and removal of damaged surfaces.  So kind, professional and kept me updated every step of the way, along with direct communication with my Insurance team.  This team is a class act and I highly recommend them!

I cannot tell you how amazing the crew is that came to our house when we had a pipe burst. hey were kind, polite, and communicative. They brought a calm professionalism to a hectic situation. Hopefully I will never have to use them again, but if I do, they will be the ones I call.

I was at a complete loss when my water heater burst in the attic. Water was dripping from my light fixtures! I called SERVPRO of Denton and they were at my home within an hour! The office staff and workers were very friendly! They kept me up to date through the entire process. I will never use anyone else. Thank you to all at SERVPRO of Denton!

During the time our entire house was flooded, we stayed with my parents and had to move the entire family out. My husband and I were very relieved to know our home and property was in good hands with SERVPRO of Denton. We were very satisfied with how quickly you fixed our restroom area and took care of the slight mold problem that had begun to form before it got any worse. You rushed to rescue our home on New Years Eve, and helped us incredibly. I don't even want to imagine what the damage could have been like if our neighbors hadn't called since we were out of town. When we moved back into our home, you had dried everything out, and professionally cleaned all the towels and rugs in the bathroom. It looked as good as new. Thank you so much.

My wife and I had recently moved into our new home only to find that the plumbing system was very old. A pipe burst about two weeks after we moved in, soaking our entire kitchen and leaving our nerves very frazzled. My wife found SERVPRO of Denton  online and after reading about how important it is to not ignore the problem, we called right away. Your service was exemplary, from how quickly you came to our house to your removal of the water and the drying process. I give you the highest praise I can and would recommend your water damage remediation services to anyone, anytime, without hesitation. You will be the first people I call for any future leaky pipes. (We better not have any more leaky pipes!

When the building I manage had a flood in the basement, I thought I had a real nightmare on my hands. I called SERVPRO of Denton and they came out to extract the water immediately. They thoroughly dried the basement and surrounding areas, testing for mold and any possible contamination of other areas. They completed the project before the agreed-upon date, not to mention finishing well within the estimated price they originally provided on the contract. I couldn’t give them a higher recommendation.

Melanie and Joe were true professionals, outstanding representation of SERVPRO of Denton. Top quality workmanship and professionalism. Customer care and service was some of the best I've received in a very long time. Would highly recommend.

SERVPRO of Denton was on site within an hour of our phone call after some significant flooding.  They showed up with all their equipment and were ready to go with cleanup.  They communicated with us really well.  Thanks to the SERVPRO Team from the Serve Denton Team!

We called them after hours and Ibrahim Hamadan and his co-worker came promptly. They assessed the water, tore the wood out and carried it away and set up the blowers. Promised to come back in the morning to check everything and were there right on time. VERY IMPRESSED! I will be telling everyone I know how wonderful they are!

PERSONAL SERVICE!!! I had a frozen hot water pipe issue and came home to a wet mess. SERVPRO handled all the contents in my apartment as if they were their own things. The project manager, Rebecca Prater, is far beyond awesome. She knew I was stressed out with the whole mess, and went out of her way to assure me that all of my belongings would have the best of care. She even called to check on me after an extremely stressful day dealing with another company, who was handling the water cleanup. She had the person who would be packing my stuff come by to meet me, to help put my fears to rest. SERVPRO packed up all my contents and UNPACKED as well. When I walked in to my apartment, everything was back in place!!! For a second, I thought maybe I dreamed the apartment was flooded because my stuff was put back JUST LIKE I HAD IT! MY STRESS LEVEL DROPPED 200% SEEING MY APARTMENT ALL BACK IN ORDER! I cannot find the words to describe just how incredibly amazing Rebecca, her crew, and SERVPRO were in helping me get through this nightmare! If every company treated customers like Rebecca Prater, no one would ever have a bad day. Thank you Rebecca...for everything!!

Excellent Service! We had a water line break freeze and break while we were at work. The damage was extensive but SERVPRO was out within the hour vacuuming up the water and setting up fans and heaters to minimize the damage. Patrick, Arthur and Jeremy were out every day checking on the progress. They were all very professional, friendly and courteous. We would rather not have had the experience but SERVPRO was there to help and get us on the road of putting our house back together.

Our hospital flooded last week. Affected 10 rooms and caused us to move several patients o other rooms. We were nervous that our patients would be affected for several days but SERVPRO of Denton showed up and stayed through the day to get us back and running.

I am a roofer and when we were putting a roof on; the home owner comes out saying her hot water busted. Even though we weren't the cause, we still stepped in and did our best to help the situation. We called SERVPRO of Denton and from the time we called to the time the job was taken care of, was a couple hours. Will continue to use them.

SERVPRO of Denton did an excellent job! Very professional.

Great job!

Excellent service from start to finish!

I will be recommending SERVPRO to my family and friends. They were professional and prompt. Always answered my calls.

I will be recommending SERVPRO to people I know. They did a superb job!

Very courteous and polite. Completely satisfied with the services that were provided.

We have been very impressed with every single person that we have interacted with. Thank you!

Very courteous, polite and professional.

I was impressed by the SERVPRO personnel and will definitely recommend them to my family and friends!